We understand that schedules can change and we will always do our best to accommodate rescheduling where possible.

To ensure fairness for all clients and members, and to allow others the opportunity to book available sessions, the following cancellation and rescheduling policy applies to all Personal Training, Semi-Private, and Group Training sessions at PT Hub.

1. Rescheduling Sessions

• Personal Training sessions should be rescheduled directly with your trainer where possible (text message is preferred).
• Group and Semi-Private sessions can be rescheduled through the PT Hub booking system using the link in your confirmation email or SMS reminder, or through the client portal.

All sessions must be cancelled or rescheduled at least 12 hours before the scheduled start time.

2. Session Packs, Casual Bookings and Automatic Charges

For clients using Personal Training packs, Semi-Private packs, or casual session bookings, the following policy applies:

• Cancellations made less than 12 hours before the scheduled session, unless the serious reason, will result in the session being forfeited. Potentailly some additional time will be added to the next session (subject to availability).
• Failure to attend a session without notice, will result in the session being forfeited.

This policy allows us to offer the session time to other clients where possible and helps maintain a consistent schedule.

3. Membership Sessions

Members having any types of memberships are expected to cancel their bookings in advance if they are unable to attend.

Because class sizes are limited (Group Training is capped at 6 participants and Semi-Private Training at 3 participants), unattended bookings prevent other members from accessing sessions.

Where limited Semi-Private or a Personal Training sessions are included as part of a membership, cancellations made less than 12 hours before the session will result in the session being forfeited.

For memberships that include unlimited Group Training or unlimited Semi-Private Training, we understand that occasional last-minute changes can happen. However, members are asked to cancel as early as possible so the space can be made available to someone else.

If late cancellations or no-shows become frequent, PT Hub may contact the member to discuss booking habits and find a practical solution. This may include temporarily adjusting how far in advance sessions can be booked, but the aim is to keep access fair rather than to punish members.