By purchasing any of our services, attending our personal training sessions, group classes, or using our facilities, you agree to comply with and be bound by the following Terms & Conditions.
Please read these terms carefully. If you do not agree with these terms, you should not use our services.
1. General Terms
- PT hub is a personal training studio located at 85 Flemington Road in North Melbourne.
- All clients must complete and sign a health and fitness waiver before commencing any personal training sessions or group classes.
- Clients are required to inform PT hub of any changes in their health or medical conditions.
- PT hub reserves the right to refuse service to any individual if it is determined that participation in training may pose a health risk.
2. Payment Terms
- All personal training sessions, group classes, or packages must be paid for in full prior to the commencement of training.
- PT hub accepts cash, credit card payments on site, and digital payments via Stripe, credit cards, bank transfers, and other accepted methods.
- When using our online booking and payment system, your card details are securely stored by our third-party payment processor, Stripe. Your card information is encrypted and stored in compliance with PCI-DSS standards. PT hub does not have access to view, retrieve, or store your full card details at any time.
- By using our services and booking an individual session, you authorize PT hub to charge the full session rate to your saved payment method if the invoice is not settled at least 12 hours before the scheduled session time. This applies to all individual sessions not covered by a valid subscription or package. This policy ensures that all bookings are honored and that trainer time is respected.
- No refunds are provided for unused sessions or subscriptions unless otherwise stated in a specific promotion or agreement.
- Packages and sessions are non-transferable between individuals unless expressly agreed upon by PT hub.
- Personal training and class packages purchased at PT hub expire within 12 months of purchase unless otherwise agreed in writing.
3. Subscription and Memebership Payments
- Charge Timing: Your saved card will be automatically charged every second Wednesday to ensure your booking is confirmed in advance.
- Payment Reminders: You will receive an automated reminder 2 days before your next subscription payment is due.
- Failed Payment & Reactivation: If your payment fails due to insufficient funds, your subscription will be automatically paused and your sessions will not be secured.
- To resume training, simply send us a text or email once you’ve added funds, and we’ll reactivate your subscription manually, subject to availability.
- Responsibility: It is your responsibility to ensure your payment method is up to date. PT hub is not liable for missed sessions due to failed payments.